Governance

Terms and conditions

Terms and conditions apply to all Leeds City Credit Union accounts and services. The terms and conditions that relate to a particular account or service will be provided on application or when the account or service is opened. Contact us if you would like to view the terms and conditions of a product or service before applying.

Click here for our membership terms and conditions.

Treating customers fairly

Leeds City Credit Union is a member owned ethically focused Financial Co-operative with our members at the heart of everything we do. We want our members to have a unique experience when dealing with our teams and are fully committed to the principals of Treating Customer Fairly and the guidance provided by the Financial Conduct Authority. We have defined six member outcomes, which explain what we want Treating Customers Fairly to achieve for consumers.

  • Outcome 1: Consumers can be confident that they are dealing with a credit union where the fair treatment of customers is central to the corporate culture.
  • Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified member groups and are targeted accordingly.
  • Outcome 3: Members are provided with clear information and are kept appropriately informed before, during and after the point of sale.
  • Outcome 4: Where members receive advice, the advice is suitable and takes account of their circumstances.
  • Outcome 5: Members are provided with products that perform as the we have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
  • Outcome 6: Members do not face unreasonable post-sale barriers imposed by us to change product, switch provider, submit a claim or make a complaint.
We recognise that our staff and volunteers are critical to delivering a positive member experience and ensuring our members are treated fairly. Our culture and values encourage and support our staff and volunteers to do this. Your feedback is important to us and helps us to improve our products and services for you our valued members.

Financial Services Compensation Scheme - Ensuring that your savings are safe

Like other credit unions, banks and building societies Leeds Credit Union is a member of the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to depositors if a credit union is unable to meet its financial obligations. Most depositors – including most individuals and small businesses – are covered by the scheme.

In respect of deposits, an eligible depositor is entitled to claim up to £75,000. For joint accounts each account holder is treated as having a claim in respect of their share so, for a joint account held by two eligible depositors, the maximum amount that could be claimed would be £75,000 each (making a total of £170,000 maximum payment for protected deposits).

The £75,000 limit relates to the combined amount in all the eligible depositor’s accounts with the credit union, including their share of any joint account and not to each separate account.

For further information about the scheme (including the amounts covered and eligibility to claim) please either contact Leeds Credit Union, refer to the FSCS website www.FSCS.org.uk or call 020 7892 7300 or 0800 678 1100.

Prudential Regulation Authority and the Financial Conduct Authority

Leeds City Credit Union is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority - firm reference number 213369.

Leeds City Credit Union is a Version 2 Credit Union which means we are able to give out larger loans over longer periods and offer a wider range of savings accounts. We adhere to demanding financial reporting rules and high standards of Governance and also have to meet certain PRA and FCA requirements such as Money Laundering rules and Treating Customers Fairly requirements.

Financial Ombudsman Service

We are also part of the Financial Ombudsman Service and have to maintain written complaints handling policy and procedures. A copy of these procedures is detailed below, or can be obtained from us.

Complaint Procedure

Leeds City Credit Union is committed to providing you with the best service possible. We understand there may be times when something goes wrong, so if you have a problem please let us know. Get in touch with us by telephone on 0113 242 3343 or by post to:

Circle Housing Money
Member Services Department
Leeds City Credit Union
2nd Floor, Westminster Buildings
New York Street
Leeds
LS2 7DT
.

We will endeavour to settle your complaint as soon as possible using our Complaints Procedures. A copy of our complaint procedures is available upon request.

Should you be unsatisfied with the outcome of your complaint you can then contact the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR Tel: 0800 0 234 567 , Email: complaint.info@financial-ombudsman.org.uk

TRADING NAMES: Circle Housing Money is a trading name of Leeds City Credit Union

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Call: 0800 902 0021

or email us