Terms and conditions apply to all Leeds City Credit Union accounts and services. The terms and conditions that relate to a particular account or service will be provided on application or when the account or service is opened. Contact us if you would like to view the terms and conditions of a product or service before applying.
Click here for our membership terms and conditions.
Leeds City Credit Union is a member owned ethically focused Financial Co-operative with our members at the heart of everything we do. We want our members to have a unique experience when dealing with our teams and are fully committed to the principals of Treating Customer Fairly and the guidance provided by the Financial Conduct Authority. We have defined six member outcomes, which explain what we want Treating Customers Fairly to achieve for consumers.
Like other credit unions, banks and building societies Leeds Credit Union is a member of the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to depositors if a credit union is unable to meet its financial obligations. Most depositors – including most individuals and small businesses – are covered by the scheme.
In respect of deposits, an eligible depositor is entitled to claim up to £75,000. For joint accounts each account holder is treated as having a claim in respect of their share so, for a joint account held by two eligible depositors, the maximum amount that could be claimed would be £75,000 each (making a total of £170,000 maximum payment for protected deposits).
The £75,000 limit relates to the combined amount in all the eligible depositor’s accounts with the credit union, including their share of any joint account and not to each separate account.
For further information about the scheme (including the amounts covered and eligibility to claim) please either contact Leeds Credit Union, refer to the FSCS website www.FSCS.org.uk or call 020 7892 7300 or 0800 678 1100.
Leeds City Credit Union is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority - firm reference number 213369.
Leeds City Credit Union is a Version 2 Credit Union which means we are able to give out larger loans over longer periods and offer a wider range of savings accounts. We adhere to demanding financial reporting rules and high standards of Governance and also have to meet certain PRA and FCA requirements such as Money Laundering rules and Treating Customers Fairly requirements.
We are also part of the Financial Ombudsman Service and have to maintain written complaints handling policy and procedures. A copy of these procedures is detailed below, or can be obtained from us.
Leeds City Credit Union is committed to providing you with the best service possible. We understand there may be times when something goes wrong, so if you have a problem please let us know. Get in touch with us by telephone on 0113 242 3343 or by post to:
Circle Housing Money Member Services DepartmentLeeds City Credit Union2nd Floor, Westminster BuildingsNew York StreetLeedsLS2 7DT.
We will endeavour to settle your complaint as soon as possible using our Complaints Procedures. A copy of our complaint procedures is available upon request.
Should you be unsatisfied with the outcome of your complaint you can then contact the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR Tel: 0800 0 234 567 , Email: email@example.com
TRADING NAMES: Circle Housing Money is a trading name of Leeds City Credit Union
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Leeds City Credit Union is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 213369).
Tel: (0113) 242 3343 Email: firstname.lastname@example.org
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© Leeds City Credit Union 2016